Last updated September 4, 2026
Overview
SportMingle LLC (“SportMingle,” “we,” “us”) provides sports club software for reservations, memberships, payments, and communication (the “Services”). This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, web app, or mobile signup flows.
By using the Services you agree to this policy and, if applicable, our Terms of Service. We may update this policy. If we make material changes, we will post the new version here and, when required, notify you by email or in the product.
Information from club owners
If you create a Club account we collect your name, organization name, email, US mobile number, address, and payment details needed to bill the subscription and pay out club funds. We also collect device, browser, IP, and product-usage data so we can keep the workspace secure and improve the product.
Club owners also send us information about their members (names, emails, phones, and reservation activity) so the club can run its calendar. Owners must keep an accurate privacy notice for their members and collect any extra consent the law requires — especially for sensitive data such as medical or first-aid notes.
Information from players
If you create a Player account or join a club we collect your name, email, US mobile number, date of birth if provided, reservation history, device and IP data, and messages you send through the Services. We use this to create your account, confirm your phone, process bookings and payments, and support the club that invited or accepted you.
Phone numbers and SMS one-time codes
Club and Player signup is mobile-first and limited to United States (+1) mobile numbers. We send a one-time SMS passcode (OTP) to confirm that you control the number before the account is activated. We may send another OTP if you change the number or we need to re-verify the line.
- Purpose: account verification and fraud prevention only. These texts are not marketing.
- Frequency: typically one message per verification attempt. We do not send recurring promotional SMS.
- Sample message: “SportMingle: Your verification code is 123456. It expires in 10 minutes. Reply STOP to opt out. Msg & data rates may apply.”
- Opt-out: reply STOP to cancel SMS from SportMingle. Reply HELP for help, or email support@sportmingle.com.
- Rates: message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Providers: we deliver verification texts through Amazon Web Services End User Messaging / Amazon SNS, or a similar transactional SMS provider acting on our instructions.
We do not sell, rent, or share phone numbers for third-party marketing. If you opt out of SMS you may not be able to finish phone verification, and we may ask you to use another supported method or contact support.
Website visitors and support
When you visit sportmingle.com we collect standard server and device data (IP address, browser, pages viewed). If you email us we keep your name, email, and message so we can reply. Support transcripts are used to resolve your request and improve the product.
Cookies
We use essential cookies to run the site (including remembering your cookie choice) and, if you allow them, analytics cookies to understand traffic. See the Cookies Policy for types, retention, and how to change your choice.
How long we keep information
We keep account data while the account is active. After you close an account we may retain records as long as needed for billing, security, tax, or legal claims, then delete or de-identify them. Phone numbers used for OTP are kept with the account so we can recognize the same line and prevent abuse. Support emails are kept for the life of the related request.
When we share information
We share personal information with service providers who help us run the Services — for example Stripe for payments, Amazon Web Services for hosting and transactional SMS, and email delivery vendors. We may also share information:
- With the club you belong to, so they can manage reservations and members
- To detect fraud, secure accounts, or respond to a lawful request
- In a merger, acquisition, or similar transaction, under this same privacy standard
We do not sell personal information. We do not use a club’s member list to market our own products to those members.
Your rights and choices
You can update most profile data in the app. You may request access, correction, deletion, or a copy of your personal information by emailing privacy@sportmingle.com. Players who joined through a club should also contact that club, because some records are controlled by the owner. If you are in the EEA or a similar jurisdiction you may also have rights to object, restrict processing, or lodge a complaint with a supervisory authority. We process data in the United States.
Security
We use industry-standard controls, including encrypted connections and Stripe for card data. No method of transmission or storage is completely secure. Please protect your password and never share an OTP.
Children
The Services are not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. Parents or guardians may request deletion at privacy@sportmingle.com.
Contact
SportMingle LLC
15506 Windsor Ridge Ct
Saint Louis, MO 63017
United States
Privacy: privacy@sportmingle.com
Support: support@sportmingle.com
Phone: +1 314-489-2513